Overview
At Peelerz, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our process.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- Perishable items such as food products that have been opened or partially consumed cannot be returned for hygiene and safety reasons.
2. Non-Returnable Items
- Opened or consumed products.
- Products not in their original condition.
- Items returned after 7 days from the delivery date.
- Sale or discounted items (unless defective or damaged).
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide:
- Order number
- Photos of the product and packaging
We will offer a replacement or a full refund for damaged or wrong items at no extra cost to you.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5-7 business days to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct product exchanges. If you want a different item, please return the original item (if eligible) and place a new order.
6. How to Request a Return
To start a return, please contact us at:
📧 Email: support@peelerz.store
Include your order number and reason for the return.
Our customer support team will guide you through the next steps.
7. Contact Us
For any questions or concerns about our Return & Refund Policy, feel free to reach out to us:
📧 Email: support@peelerz.store